Cancellation Policy

1. Canceling or Rescheduling

Customers may cancel or reschedule their appointment without penalty by notifying us at least 48 hours before their scheduled appointment. To cancel or reschedule, please contact us at:

• Our website

• WhatsApp

• Email

2. Late Cancellation or Rescheduling

Cancellations or Rescheduling are considered “late” when the customer does not cancel or reschedule at least 48 hours prior to the scheduled appointment. Late cancellations will result in the customer being charged a fee of the full price of the ticket or tickets.

3. Rescheduling process

For rescheduling requests, a client should contact us using the details provided in Section 1. We will work with the client to arrange a mutually convenient time for the new appointment.

For late rescheduling requests, a client should also contact us using the details provided in Section 1. We will work with the client to arrange a mutually convenient time for the new appointment. Additionally, payment for the new appointment's ticket/tickets must be completed within 24 hours to finalize the rescheduling process. Failure to make the payment within this timeframe will result in the cancellation of the rescheduling request.

4. Missed Appointments

If a customer misses their scheduled appointment without canceling or rescheduling, they will be charged a fee of the full price of the ticket or tickets of the scheduled event.

5. Provider Cancellation

If, for any reason, we must cancel your scheduled appointment, we will notify you as soon as possible through the contact information provided during the booking process and work with you to reschedule at a mutually convenient time.

6. Fee Waiver

We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.